Refund Policy

Overview

This Refund Policy explains when payments for OrgoLens subscriptions and answer credits may be refunded. It applies to purchases made directly through the OrgoLens website. If you purchased through another platform, that platform's refund rules may apply.

Nothing in this Policy limits any refund, cancellation, or consumer-protection rights that cannot legally be limited where you live.

Canceling a subscription

You may cancel a Pro or Pro+ subscription from the billing controls on your Account page. Canceling stops future renewals. Unless applicable law or the checkout terms require otherwise, your paid features remain available until the end of the billing period you already purchased.

Canceling a subscription is different from requesting a refund. Canceling does not automatically reverse a payment that has already been processed. Deleting your OrgoLens account may end access immediately, so cancel or resolve billing questions before deleting your account.

Subscription refund requests

You may request a refund for an initial subscription purchase within 7 calendar days of the charge. Approval depends on the circumstances, including whether paid features or included answer credits were substantially used.

Subscription renewal charges are normally nonrefundable after they are processed. We may approve an exception for a duplicate charge, billing error, material technical failure, or another situation where a refund is required by law. Cancel before the renewal date shown in your account to prevent the next charge.

Refunding a subscription may immediately remove paid features and any unused credits included with that subscription.

Credit purchases

You may request a refund for a credit-pack, custom-credit, or single-credit purchase within 7 calendar days if none of the purchased credits have been used. Credit purchases are normally nonrefundable after any of those credits have been consumed because the related answer-processing service has already been provided.

If a credit purchase is refunded, charged back, reversed, or found to be duplicated, OrgoLens may remove the corresponding unused credits from the account. Answer credits are usage units, have no cash value, and cannot be transferred between users.

Failed scans and answer issues

If a technical error deducts credits but no answer is delivered, report it through the Feedback page. After reviewing the account record, OrgoLens may restore the affected credits. A restored credit is not the same as a payment refund.

OrgoLens is an AI-assisted educational study tool, and an answer may be incomplete or incorrect. An incorrect answer alone does not automatically qualify a purchase for a cash refund, but you should report it so the result can be reviewed and the service can be improved. This does not affect rights available under applicable law.

Duplicate or unauthorized charges

If you believe you were charged more than once, charged the wrong amount, or charged without authorization, contact us promptly. Include the account email, charge date, amount, and the last four digits of the payment method. Never send a full card number, security code, password, or secret key.

You may also have rights through your bank or payment provider. Contacting OrgoLens first may allow a billing mistake to be resolved more quickly, but it does not limit those rights.

How to request a refund

Email support@orgolens.com with the subject "Refund Request," or submit a billing message through the Feedback page. Send the request from the email associated with your OrgoLens account and include the purchase date, amount, item purchased, and a short explanation.

Do not include full payment-card details. We may request reasonable information to verify the account and transaction before deciding the request.

Approved refunds

Approved refunds are returned to the original payment method through Stripe. OrgoLens normally submits an approved refund promptly, but the bank or card provider may take approximately 5 to 10 business days, and sometimes longer, to display it.

Taxes and currency conversion may be handled according to the original transaction, Stripe's processing rules, and applicable law. OrgoLens cannot send a card refund to a different payment method.

Policy changes and contact

We may update this Policy as OrgoLens, its plans, or legal requirements change. The effective date will be updated when a new version is published. Changes will not remove refund rights that applied to a completed purchase where prohibited by law.

Questions may be sent to support@orgolens.com. You can also review the Terms of Service and Privacy Policy.